FAQ
Submitting Artwork
Do I have to come up with the design? We encourage everyone to have a hand in the design process, whether you are submitting your own artwork or have an idea that you need help bringing to life. If you simply want us to put your design on some shirts or hats, send us an editable vector file such as .ai or .eps or the native file. Please let us know the screen print or embroidery size and the ink or thread colors too.
Matching Ink & Thread Colors
Can you match my brand colors? We can match any PMS color you provide! Visit our shop to see our PMS book in person, or search online for a color converter if you have a HEX, RGB, or CMYK number. We also have a number of house ink & thread colors to choose from if you don’t need an exact match. Please note that there may be slight color variances between your screen and the ink or thread color on the final product.
Stretching Your Budget
How can I get the best bang for my buck? Mixing-and-matching shirt sizes, styles, and colors to reach bulk quantity price breaks is the best way to create variety while keeping your costs low. Bulk quantity price breaks are reached by having a total number of items receive the same decoration method and design. We can also use different ink or thread colors to create even more variety. The final thing to keep in mind is that screen printing and embroidery are completely different beasts and have separate price breaks.
Minimum Order Quantity
Do you have a minimum order size? Small orders can get pricey because of the time and materials required to set a job up for production. We take the same steps to prepare for an order of 1 item as we do for an order of 1,000 items. This is why we have bulk quantity price breaks and a minimum order sizes. Screen Printing has a minimum of 24 items per decoration location and design. Anything fewer than that will be done using direct-to-film transfers. Embroidery does not have a minimum order size, however there is a $25 digitizing fee per design and the first bulk quantity price break begins at 6 pieces. Promo products have a wide range of minimums depending on the item.
Customer Supplied Items
Can I bring my own stuff? We do not accept customer supplied items. We have wholesale access to the top brands in the world and years of experience decorating their products. Our relationships with our suppliers give us the ability to make exchanges without affecting the price or timeline of orders if there are any garment defects or production issues. We stand behind the quality of our work when decorating products that we have experience with. We cannot make the same guarantees with products we are not familiar with.
Turnaround Time
How long does it take to get my order? Our standard turnaround time is 10 business days from proof approval, sizing submission, and meeting payment terms. If you need your project sooner, let us know, and we'll see if we can get it done.